Shipping & Returns

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email admin@seesecurity.com.au to request a refund and we will assign you a tracking #.
2. Mail your returned item to:

SEE SECURITY 

3 DARNICK STREET

UNDERWOOD, QLD 4119

AUSTRALIA

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Restocking Fee

All items are subject to a 15% restocking fee for commercial customers and allied wholesalers, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card)
EFT (Upon request by email) - commercial customers must first set up a commercial account with SEE to use this facility

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Orders below $1000.00 will incur a 1.5% transaction fee, orders above this value will not incur this fee

Shipping Policy

Turnaround

All orders are shipped within 48 hours, providing stock avaliability. 

Due to the complex nature of our products, out of stock items may vary from 2 weeks to 5 weeks for delivery. However an email notification will be sent directly from our purchasing department detailing a more accurate delivery schedule.

 

Our warehouse is open from 

Monday - Friday 5:30am to 3:30pm

Our office hours are from

Monday-Friday 7:30am-5:00pm

Our warehouse is open to walk in's and or meeting's but please contact before hand to ensure a employee is present to assist



Carriers


We use the following carriers to deliver our orders:

DHL, STAR TRACK, AUSTRALIA POST, TOLL/IPEC

We can also use commercial accounts, to request this service you must be a commercial credit account holder and have direct contact with our office 



Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using AUS POST mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.